Privacy Policy

Ingela’s Kitchen is committed to safeguarding the privacy of our online store visitors and service users. Please read the following to understand our use of your personal data. This notice applies where we are acting as a data controller with respect to the personal data of our website visitors and service users.

Who we are:

Ingela’s Kitchen

Windsor, Berkshire

Mobile: 07958-457 334

Email: hello@ingelaskitchen.com

Website: www.ingelaskitchen.com

 

What personal data we collect and how we use it:

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

How we use collected information

Ingela’s Kitchen may collect and use Users personal information for the following purposes:

  • To contact you by email, post or phone
  • To fulfil your order, to settle disputes, or to provide customer support;
  • To process financial transactions
  • To maintain our records in accordance with legal and regulatory obligations, obtaining or maintaining insurance coverage or professional advice
  • To improve customer service: Information you provide helps us respond to your customer service requests and support our customers’ needs more efficiently.
  • To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site: We may use feedback you provide to improve our products and services.
  • To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that customer. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Contact forms

Caldera Forms stores a record of all form submissions. Your data may be deleted by the site administrator. You may request a report of saved data related to your email address.

Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

You can view the cookie policy of our providers at the links below:

Woo Commerce – https://docs.woocommerce.com/document/woocommerce-cookies/

Dropbox – https://www.dropbox.com/help/security/cookies

PayPal – https://www.paypal.com/uk/webapps/mpp/ua/cookie-full

Mailchimp – https://mailchimp.com/legal/cookies/

Google – https://policies.google.com/technologies/cookies?hl=en&gl=uk

Facebook & Messenger – https://www.facebook.com/policies/cookies

Instagram – https://help.instagram.com/1896641480634370?ref=ig

Twitter – https://help.twitter.com/en/rules-and-policies/twitter-cookies

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Our website uses Google Analytics, a service of Google Inc., USA (“Google”). Google Analytics enables us to evaluate your website use in order to compile analyses of website activity and make use of other services associated with website and Internet use.

We would like to point out that the code “gat.anonymizeIp();” has been added to Google Analytics to ensure anonymous collection of IP addresses (so-called IP masking). Your IP address will be anonymised by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the US and shortened there. The IP address transmitted by your browser with Google Analytics will not be merged with other Google data.

In addition, you can prevent Google from collecting data by downloading and installing the browser add-on. By clicking the following link, an opt-out cookie is set that will prevent the future collection of your data when you visit this website: Disabling Google Analytics.

Who we share your data with:

How we protect your data

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Who we share your data with

We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party providers with whom we share data:

Dropbox – https://www.dropbox.com/privacy  for website backup purposes

PayPal (Europe) https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev  – external payment processor

Website Wonder Woman https://websitewonderwoman.com/privacy-policy/  – hosting company

Mailchimp – https://mailchimp.com/legal/privacy/   – newsletter delivery

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Changes to this privacy policy

Ingela’s Kitchen has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Ingela’s Kitchen

Email: hello@ingelaskitchen.com

This privacy policy was last changed on 11 August 2018.